Chat and voice agents that know your business, say they are AI, and hand over to a person
Chat and voice agents for support, booking and sales that know your business, say they are AI, and hand over to a person gracefully.
Typical balance
28 human : 72 AI
AI-run, reviewed. Varies by engagement.
Your people keep tone, policy and what the agent must never do, taking over sensitive conversations and reviewing transcripts.
AI takes on answering routine questions at any hour, booking, order and account tasks and summarizing each conversation for your team.
What is conversational and voice agents?
A conversational or voice agent is an AI system that talks with customers by chat, messaging or phone to answer questions, book appointments and handle routine account tasks, and hands the conversation to a person when it should. Uptrend Motion's agents always say they are AI and pass full context to your team.
Also known as AI chatbot, AI voice agent, AI receptionist, conversational AI and virtual assistant
Who needs conversational and voice agents?
Businesses that get the same questions repeatedly, miss calls during busy periods, or make customers wait hours for answers staff have given many times before.
A good fit when: customers wait hours for answers your team has given a thousand times.
How conversational and voice agents works
Voice and limits
We agree the agent's tone, what it may do, and what it must always hand to a person.
Knowledge
It is connected to your knowledge base, policies and booking or order systems.
Handoff
We design how conversations pass to your team, with a summary so customers never repeat themselves.
Review
Transcripts are reviewed regularly to improve answers and catch problems.
What you get
- Web, messaging or phone agent
- Connection to your knowledge base
- Human handoff flow
- Quality review routine
How long does conversational and voice agents take?
A web chat agent in three to five weeks; phone agents typically take four to eight.
Common questions about conversational and voice agents
Will customers know they are talking to an AI?
Yes. Our agents say so at the start, and customers can ask for a person at any time. Being open about it builds more trust than hiding it.
Can an AI voice agent answer business phone calls?
Yes. Voice agents can answer calls, take bookings and orders, and route callers, and they are useful for businesses that cannot always pick up the phone.
What happens when the agent does not know the answer?
It says so and hands the conversation to a person with a summary. It is built not to guess on anything involving money, health or legal matters.
